Conversational search agents

The AI Widget is a lightweight, conversational interface that behaves much like a shopping assistant in a physical store. It offers a dialogue-driven experience where shoppers can express what they need in natural language, without rigid keywords.

Powered by Related Prompts technology, it brings AI-driven understanding directly into the shopping journey. The widget interprets shopping intent in real time, guiding users with intuitive prompts and suggesting the most relevant products directly within the conversation flow.

Fast, intuitive, and easy to embed, the AI Widget adds a conversational layer to product discovery while staying true to Empathy’s privacy-first principles.

Truman is an AI-powered discovery assistant for Casa del Libro that transforms how people explore and find books. Instead of relying on traditional keyword search, Truman allows readers to express their interests, reading preferences, or curiosity in natural language and returns contextual, tailored book recommendations that match their intent.

Designed as an intelligent system, it recommends books, generates personalized synopses, and answers literature-related questions without mimicking human emotions, keeping interactions transparent and grounded.

Truman runs on open-weight models hosted in Empathy AI's private cloud, ensuring data privacy, ethical design, and a sustainable computational footprint. Accessible both online and via tablets in physical stores, it creates a seamless discovery experience across digital and in-store environments. Truman exemplifies a new paradigm of responsible, conversational AI that enhances discovery while aligning with reader curiosity and retailer values.

Healthy Eating with Ocado is an AI-powered grocery discovery experience that helps people find healthier options, tailored to their dietary preferences, through natural conversation. Leveraging the EmpathyAI Router technology for advanced natural language understanding, it interprets complex dietary questions, nutritional goals, and lifestyle needs, turning them into clear guidance, curated meal plans, and dynamic product suggestions sourced from Ocado's 32,000-item catalog.

The experience feels like chatting with a trusted nutrition companion: shoppers can ask about diets, ingredients, or restrictions, and instantly receive practical recommendations, explanations, and product carousels ready to be added to the cart.

Its transparent reasoning, showing how actions and intents are interpreted, creates trust while keeping people in control. Healthy Eating with Ocado showcases how conversational AI can enhance grocery shopping into a more informed experience, aligned with the shopper's wellness journey.

AI Deep Dive is an immersive conversational search experience designed for e-commerce environments, helping shoppers to explore products in depth using natural language. As an evolution of the AI Widget, it can be embedded within AI Overview experiences or launched as a standalone, full-width search interface for deeper exploration. Shoppers interact naturally, asking questions and exploring options in their own words, while the assistant interprets context and intent to deliver relevant product recommendations.

The experience includes contextual persistence for follow-up queries within a conversation. The AI Deep Dive assistant remembers previous shopper queries, keeps the underlying topic and intent in mind, and expands results and product recommendations accordingly, allowing individuals to explore naturally without repeating previous interactions. Additionally, conversation history can be saved, allowing shoppers to close a conversation and later revisit or resume earlier interactions.

By combining conversational discovery with persistent context, AI Deep Dive creates a richer, more exploratory search experience while also generating content-rich indexable pages for popular queries, supporting long-term SEO performance and organic discoverability. AI Deep Dive transforms e-commerce search into a dynamic, interactive shopping experience that feels intuitive, informative, and personalized.